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Quotations and Pricing:

  • Services are quoted on rates available at the time.
  • Rates are quoted in Namibia Dollar (NAD) unless otherwise specified. Published foreign currencies are converted at the current exchange rate. Until final payment has been received, Camelthorn Tours & Safaris reserves the right to adjust rates according to currency fluctuations.
  • All prices are inclusive of Namibian VAT.
  • Prices are exclusive of commission and banking fees.
  • Rates are subject to change in the event of unforeseen increases by suppliers, fuel increases, Government levies and taxes or any other factors beyond our control.
  • Rates are only valid for the dates stated on the quotation.
  • Quotations are estimates of travel price and subject to availability. Camelthorn Tours & Safaris reserves the right to substitute quoted services with alternatives, should original services not be available.
  • The travel price will be adjusted to the final confirmation.



  • The invoice will be issued upon final confirmation and is payable at least 45 days before arrival.
  • Travel documents will be sent when full payment has been received.
  • Bookings received within 45 days before arrival need to be paid within 3 days of final invoice and no later than 72 hours prior to arrival, whichever is first.


Method of Payment:

  • Via the secure Exchange4Free // online payment platform.
  • Bank Transfer (SWIFT) and Electronic Funds Transfer (EFT) in Namibia Dollar or South African Rand, free of any charges and deductions.
  • An official bank receipt or electronic payment confirmation is required to trace your payment.
  • If services are not paid up in full by the travel date, Camelthorn Tours & Safaris reserves the right to cancel all arrangements and to claim compensation for any possible damages suffered.


Bookings and Confirmations:

  • By written acceptance of the quotation the client agrees to the terms and conditions herein.
  • A 20 % deposit of the quoted travel price is payable upon acceptance of quote.
  • Different conditions for group tours may apply.
  • The final confirmation is binding. Any changes thereafter will incur an administration fee of NAD50 per accommodation.
  • If the travel dates are changed, the tour is regarded as cancelled and new arrangements are booked. Conditions apply.


Cancellation Policy:
Cancellations are valid on date of written notice received by Camelthorn Tours & Safaris.

Fees apply as follows:

Up to 46 days before arrival     20 % of total tour price
45 to 31 days before arrival     40 % of total tour price
30 to 16 days before arriva   50 % of total tour price
15 to 7 days before arrival      60 % of total tour price
6 and less days before arrival     80 % of total tour price
No shows & Early Departures     100 % of total tour price




  • Certain suppliers have more stringent cancellation policies, the details of which will be made available upon quotation. These will be applicable over Camelthorn Tours & Safaris’ general cancellation policy.
  • Should travellers depart before completion of tour, no refund will be given, and no credit will be granted.

Insurance & Liability:

  • Camelthorn Tours & Safaris is not responsible for any costs incurred due to changes caused by natural disasters or other factors beyond our control.
  • All travellers are required to have adequate travel insurance for emergency medical assistance and evacuation. Proof of insurance may be requested.
  • Adequate cancellation and curtailment cover as well as luggage insurance are recommended.
  • Camelthorn Tours & Safaris accepts no liability for the death, injury, sickness or damage to any person or property.

Travellers’ Responsibility:

  • Camelthorn Tours & Safaris endeavours to provide current and comprehensive travel information but does not accept responsibility or liability for omissions or inaccuracies.
  • Travellers shall inform Camelthorn Tours & Safaris of any factors and physical restrictions relevant for selection of travel routes, accommodation and activities.
  • Travellers should be familiar with the itinerary and conditions of travel in Southern Africa.
  • Travellers need to ensure that passports, visas and health certificates are valid for travel to each destination.
  • Travellers shall adhere to the regulations of the legal authorities of Southern Africa.

Conditions of Guided Tours:

  • Travellers shall accept and follow all reasonable instructions given by the guide. Failure to comply could cause harm to the group or individual.
  • Travellers should take every endeavour to positively contribute to the harmony of the group.
  • Camelthorn Tours & Safaris or the guide shall be informed of any dietary requirements, ailments, disabilities or other conditions that might affect the wellbeing of the traveller.
  • Group members are subject to seat rotation throughout the tour to allow each participant a fair chance of front and window seats.
  • Luggage is restricted to one suitcase and one hand luggage per person. Luggage should be clearly marked.
  • Smoking is not permitted on the vehicles. Rest stops will be made periodically that will allow traveller to smoke outside.
  • Travellers should dispose of refuse responsibly without burdening the environment.



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